Asma Al Zidjali is the DGM - Head of Banking Operations Group at Oman Arab Bank SAOC. Asma has overall 19 years of experience in a large company and various banks. She started her career in Khimji Ramdas Head Office in their Human Resources and got International Standards Organization (ISO) certification while implementing the Performance Rating project. Then she started her banking career with foreign banks Habib Bank Ltd. and National Bank of Abu Dhabi whereby she worked in Risk Management and created Credit Administration Section.

Asma joiend the the National Bank of Oman and cooperated towards their transformation journey having Corporate Credit Administration Division strengthened and being part of strategic projects related to customer service / improving turnaround times. She have joined Oman Arab Bank SAOC since last year and working on improving the credit administration role by centralizing Retail, Corporate and Islamic administration ensuring asset quality and bringing in the necessary change to have the required controls and meeting turnaround times.

Some of her career highlights are writing procedures with detailed processes related to credit administration, creating a motivational team with service culture, understanding business requirements and agreeing on the Service Level Agreement (SLA) to meet turnaround times (TATs), strategic execution through cross functional projects, being part of the bank wide Idea creation team and strategic projects with the aim of increasing controls and reducing cost.